A Multi-server Queue in a Multi-phase Random Environment with Waiting Servers and Customers' Impatience Under Synchronous Working Vacation Policy

Meriem Houalef, Amina Angelika Bouchentouf, Lahcene Yahiaoui

Journal of the Operations Research Society of China . 2023, (3): 459 -487 . DOI: 10.1007/s40305-021-00384-3